This book is a down-to-earth guide for managers and team leaders. It reveals how to motivate your team, get results and do it in the easiest, least stressful way possible.

You'll discover how to:

• Pick the right people and communicate what's expected from them
• Reduce absence from work, reduce staff turnover and the time spent on resolving staff issues
• Deal with difficult team members
• Develop a highly motivated team who increase customer satisfaction, boost sales and make a positive contribution to the business

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